Return & Refund Policy – Glow Mart

At Glow Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.

Non-returnable items:

• Personal care items (if opened or used)
• Sale or discounted items
• Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Your refund will be processed within 5–7 business days.
• The amount will be refunded to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping charges are non-refundable.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with pictures as proof. We will arrange a replacement or refund at no extra cost.

How to Initiate a Return

To start a return, contact us with your order details:

📧 Email: glowmart07@gmail.com
📞 Phone: 03278367078
🌐 Website: www.growmart.store

Our support team will guide you through the process.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your bank or payment provider (processing times may vary).

If you still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

Glow Mart Support Team
Email: glowmart07@gmail.com
Phone: 03278367078
Website: www.growmart.store